Communication.

A Community Connector’s Story

I don’t think school prepares you enough for the big bad world these days. Even when I was in my 30’s I still didn’t know what I wanted to do.

I used to be a bouncer in nightclubs. I was nightclub door staff and nightclub bar staff and then I’d worked in cafes. I also did about eight months as a dinner lady in a school.

The day before I went for my interview as a Better Start Community Connector, I got home from work from my shift as a dinner lady to find a friend of mine, all her children and all her things on my doorstep, homeless. She’d run away from an abusive relationship.

I thought straightaway. “I’ll go to my line manager”, cos I knew she was safeguard trained. Then I just put all my friend’s stuff in my house, and I took them back to the school.

When I got to my interview, one of the questions was around what I would do if I came across a family that was in a difficult situation. So, I was able to tell them what I’d done for my friend. I ended up getting a job and saving a family that day.

That’s the thing, all of us Community Connectors are also parents living in Blackpool. Whatever families and parents are struggling with, it’s highly likely we’ve been there too. So, we don’t force people to do anything. That’s not what we’re about. We’ll just them meet them where they need to be.

For example, trying to get hold of an NHS dentist in Blackpool is horrendous. Just like everywhere else I suppose. It’s becoming a national issue is teeth. Before Better Start, the help wasn’t there, but now it is. So, we’ll go away and do the research and then go back to parents with some options or answers

Blackpool is such a big place. It’s easy to fall down the cracks, especially if there are language barriers. International families struggle with reaching out and asking for help, cos they don’t know who to ask, or how to ask. That’s where the Connectors come in really well. We use technology to overcome communication issues, so they feel heard and understood.

We try to be their voice and tell the powers at be what people in Blackpool need and what they can do about it. Sometimes that means saying, “pull your socks up, cos you’re not doing it right”.

So, it’s about getting their point across and getting the right support for families in Blackpool because it’s all very well saying children need to be more resilient, but that won’t happen unless we help parents to become more resilient first.

The Five Cs