Community.

A Community Connector’s Story

As part of my university course, I learnt about family support. As a local provider, Better Start was discussed a lot within the curriculum, but I already knew a bit about their work because I’m a parent and I used to be a childminder. I used to go to the groups they ran a lot. So, when I heard that the job of Community Connector had come up, I decided to go for it.

I actually applied for the job twice.

The first time I completely messed up the interview. It was an online interview, and my home internet connection wasn’t great. Everything that could go wrong went wrong. And I was so nervous. I just wanted to go “end call!”

We will find an answer, even if it takes us a week, a month, 10 minutes. It doesn’t matter. We’ll always help you find a way.

So, yeah, it’s about signposting and connecting people to all of the services on offer across Blackpool. And listening. It’s a lot of listening.

And priorities. Yeah, listening and not expecting people’s priorities to be the same as yours. That’s important.

Sometimes you speak to families, and you think, “that needs sorting”, but they might not see it the same way. I find that really hard, and I find that quite hard as a parent too because it’s easier to just do something yourself if you know what to do, isn’t it?

So, you’ve got to be flexible and try not to step on any toes. It’s about helping parents to understand how to sort things out for themselves, and then supporting them to do it.

I’m a champion for Cost-of-Living and money saving, so it’s constant at the moment, but I’ve been doing some pop-up information and support events and they have been really good.

I’ve had a few emails from people, like personal ones, saying “well done, keep up the good work”, things like that. Which is nice. It feels like I’m making a difference.

Still, they must have seen something in me because they encouraged me to reapply. The second time round, I was much more organized, much more set up and it all went very well.

The job of a Community Connector is hard to describe, but I guess you could say we’re like a walking directory. If one of us doesn’t know it, another one of us will, or even another parent.

Sometimes some will say, “do you know somewhere that does, dot dot dot.”

And I’ll say, “Yep, I do! I know somewhere.” Or it’ll be, “Hang on, I’ll ask in the group chat if anyone knows anything.”

The Five Cs